Last updated: October 2026
You can cancel at any time from Settings → Subscription, using the “Cancel subscription” button. You don't need to email us or call anyone.
Cancelling stops the automatic renewal; it does not cut your plan off straight away. It stays active until the end of the period you've paid for, after which your account moves to the Free plan. Nothing you've created will be deleted.
We email you a confirmation of the cancellation, and it also appears on screen with the date your plan ends.
If MASAR AI isn't right for you, you're entitled to a full refund of what you paid, provided you ask within 7 days of your first payment. We don't ask for a reason.
This applies to the first payment only — that is, to the start of your subscription, not to every renewal.
After the 7-day window we don't refund a period that is running or has finished, and we don't pro-rate a refund for the unused days of a month.
What you can always do is stop the next renewal: cancel, and your plan continues to the end of the period you've paid for with nothing further charged. That is why we send a reminder before any subscription that doesn't auto-renew runs out.
Influencer packages are a one-off purchase rather than a monthly subscription, and they have their own rules:
• A package is refunded in full if the influencer rejects the request, or doesn't respond to it within 48 hours of payment.
• Once the influencer has accepted the request there is no automatic refund: the work has started. If something goes wrong in delivery, contact us and we'll look at it case by case.
We issue refunds to the same card or account you paid from — we can't send one to a different method. Once we've issued it, the time it takes depends on the card:
• mada: 24 hours to 3 business days.
• Credit cards (Visa, Mastercard): 7 to 14 business days.
That window is in the hands of your bank and Moyasar, our payment provider, rather than ours.
Email general@masarai.app from the address on your account, quoting the payment reference (shown next to each invoice in Settings → Subscription).
We answer every request within 3 business days and tell you what will happen and when.
All prices are in Saudi Riyal. A refund returns the full amount actually paid.
This policy forms part of the MASAR AI Terms of Service and governs anything to do with refunds and cancellation. Terms of Service